Real-life advice from a real-life recruiter

I’d like to think of myself as a drama-free person- I enjoy keeping things simple and friendly as possible. It wasn’t until later in my professional career and a lot of coaching, that I learned there is a difference between work place gossip and conflict- though closely related. I learned that conflict is inevitable and doesn’t have to be viewed as a negative or drama, but as an opportunity to build trust between the two parties and to face and correct impending issues.

And to save you all some time I decided to do a little research on how to help manage the inevitable…workplace conflict.

Below is a clip from the yahoo community – blog writer23456. I enjoyed it because it gets straight to the point of how to manage conflict and foster good working relationships.

Check it out…

Here are five basic tips that will help you prevent conflict and maintain a good working relationship with your co-workers:

1) The interview- Keep in mind that these are the people with whom you’re going to spend most of your time. Be friendly – though they may be just fleeting faces to you now, they will notice you and remember you. This first interaction counts far more than you’d think.

2) While on the job, behave decently and respectfully towards everyone — from the mail clerk to the CEO. This is recommended not merely because that modest-seeming mail clerk may very well evolve into the CEO at some point, but because the cornerstone of good working relationships is a mutually respectful attitude.

Respect breeds respect. Disrespect breeds disrespect. If you don’t believe it, think about how hard it is to “smart off” to somebody who is being utterly civil and decent to you. Be decent to your colleagues and they will return the favor.

3) Avoid social cliques. Don’t hang out exclusively with people in your own department, of your own age or socioeconomic class, or who share your interests or job classification. Oh, it’s fine sometimes…but not all the time.

Branching out can be challenging. Yet if you avoid cliques, you avoid excluding and offending your co-workers. The Golden Rule has it right — welcome others and they will welcome you. You may even find that those with whom you assumed you had nothing in common are well worth getting to know.

4) In the event you witness a personal conflict, don’t take sides.

Matters of business are one thing — after all, your professional opinion is part of what you’re paid for. But if you’re thinking of insisting that Mark in Accounting must be lying because Joe in Human Resources happens to be your best golfing buddy, think again. It’s better to remain neutral and let the combatants fight it out themselves.

5) If all else fails and conflict between you and a co-worker arises (and eventually it will), then absolutely, positively do not ignore it. It’s tempting to brush over conflict and pretend it doesn’t exist. But therein lies disaster. Disaster lies, too, in aggressive confrontation, manipulation, revenge, and other assorted dominating behaviors. The key to resolving work conflict is to address it in a clear, straightforward, and sincere manner.

work hard and have funWith summer fast approaching, the businesses of the restaurants will pick up, which can mean higher stress levels but can also mean more fun!

According to a William M. Mercer survey, only 29 percent of employers nationwide encourage humor as part of their company culture, and only eight percent have a policy of using fun to reduce employee stress. Yet, research at California State University Long Beach showed that people who have fun at work are more creative, more productive, work better with others and call in sick less often.

If people are having fun they are going to work harder, stay longer, maintain their composure in a crisis better, and take better care of your organization.

 

Some quick tips form the Top 10 Restaurant Management tips guide

  • Make the Most of Your Commute. How do you spend your commute? Make it positive time. Use it for reading, writing, creative thinking, creative projects, listen to audio books, or, heck, write your own book! If you enjoy your commute, that happiness will spill over into how you feel at work.
  • Choose to enjoy your time at work. Find others who are enjoy, having fun and spread good cheer it’s contagious and it grows. Try to avoid gossip and negative chat. It can be tempting, but it doesn’t serve anyone well, including yourself.
  • Conflicts with Others. Let your goal be “to make progress.” Don’t get caught up in trying to “be right” or to “win” the argument. That will just slow you down. In your mind ask yourself, “What will move this conflict forward right now?” And then get busy doing that.
  • Motivate your Team. Learn about what motivates your employees. Use contests, games, food, prizes and other incentives to get the team excited about running a strong shift. Motivation keeps people upbeat and productive.
  • Take Your Vacation Time. Try doing something different. If you always go on a trip, try taking a more local vacation, and really get some good rest time. Or if you always stay local, try visiting a new place. Variety is one of the keys to happiness.

2010 Color Scholarship LogoWe are thrilled to announce that over 50! Eat’n Park team members are the recipients of the 2014 Eat’n Park Scholarship Award. Each scholarship winner has been identified as a leader in his or her restaurant and community, and has demonstrated a wonderful focus for our customers.

Please join me in congratulating the 2014 Scholarship winners!

Jenna Abramowich
Korynn Agnew
Brandon Alanskas
Heather Atkinson
Jacob Beers
Leanna Bell
Alexandra Blose
Pamela Bonnett
Lindsey Briant
Josephine Brigham
David Burnside
Zachery Cerra
Jacqueline Clark
Stephen Cox
Valerie Dunlap
Amanda Fischer
Jacob Fricioni
Rachel Fricioni
Shaye Gaetano
Erin Gramm
James Gregor
Melanie Gumina
Olivia Hall
Jalina Hawkins
Diane Jacobson
Dylan Jeffrey
Nicole Johns
Amanda Johnston
Samantha Kabat
melisa lambe
Jennifer Lenhart
Karlie Long
Brandi McKnight
Sage Messenger
Lisamarie Moss
Samantha Moss
Alexandra Neidhardt
Elizabeth Oda
Hannah Pelger
Samantha Reich
Ethan Ritenour
Madeline Robison
Cara Scagline
Nathan Shoup
Angelina Simmons
James Stenger
Dominique Strickland
Delia Thayer
Jennifer Urban
Jessica VanNewkirk
Shelby Weissert
Meghan Whiteside
Mya Williams
Shante Wright

 

Speak Up!

microphoneDid you know that of all the fears and phobias in the world, the fear of public speaking (glossphobia) is ranked the highest?  Research shows that people are more terrified of speaking publically than death, and those who do speak openly 3 out of 4 still experience speaking anxiety.

So why would people rather die than speak publically? 

Most people who have the fear, are worried about being judged negatively or criticized or they feel they’ll let somebody down who currently think highly of them, but it all boils down to negative self talk.

Feeling some nervousness before giving a speech is natural and even useful, but too much nervousness can be detrimental.

Here are some proven tips from toastmaster.com on how to control your butterflies and give better presentations:

  • Know your material. Pick a topic you are interested in. Know more about it than you include in your speech. Use humor, personal stories and conversational language – that way you won’t easily forget what to say.
  • Practice. Practice. Practice! Rehearse out loud with all equipment you plan on using. Revise as necessary. Work to control filler words; Practice, pause and breathe. Practice with a timer and allow time for the unexpected.
  • Know the audience. Greet some of the audience members as they arrive. It’s easier to speak to a group of friends than to strangers.
  • Know the room. Arrive early, walk around the speaking area and practice using the microphone and any visual aids.
  • Relax. Begin by addressing the audience. It buys you time and calms your nerves. Pause, smile and count to three before saying anything. (“One one-thousand, two one-thousand, three one-thousand. Pause. Begin.) Transform nervous energy into enthusiasm.
  • Visualize yourself giving your speech. Imagine yourself speaking, your voice loud, clear and confident. Visualize the audience clapping – it will boost your confidence.
  • Realize that people want you to succeed. Audiences want you to be interesting, stimulating, informative and entertaining. They’re rooting for you.
  • Don’t apologize for any nervousness or problem – the audience probably never noticed it.

Go from being fearful to Fearless!

Countless people reach a time in their careers when they decide they’d like to take on the challenge of more responsibility.  Taking the next step to become a manager can be outstanding way to advance your career and even make a little more money…And who doesn’t want to make more money J

Congratulations on deciding you want to take a leadership role within your company, but once you’ve decided you want to become a manager- what are some actions a professional should take to become one?

Heather Huhman from the Glassdoor recommends the following: (the Glassdoor is a transparent career community that is changing the way people find jobs, and companies recruit top talent, by sharing information about companies from those who know it best- the employees)

1. Let Your Aspirations be Known. If you aspire to become a manager, don’t stay quiet about it! While you don’t have to border on obnoxiousness, it’s still important to let the right people know you’re thinking about taking the next step so they can help you get where you want to be. Let your current manager or boss know you aspire for more, and work with them to develop the skills you need to eventually make the transition.

2. Become a Mentor. Ask your manager or boss if opportunities exist for you to become a mentor, or join a professional organization in your industry that will set you up with a mentee. This can be an excellent way to show you have the expertise to work closely with others and develop solid interpersonal relations – a must in any managerial position.

3. Strengthen Your Skills. As a manager, you’ll experience less leisure time, more authority, more leading, and tons of other new requirements. For this reason, it’s important to strengthen your skills to ensure you’re prepared to step up to the plate. Actively assess the skills you already have, and talk to those already in managerial positions to determine what skills you need to acquire. Do your research, stay up to date on industry trends, and seize any opportunity to strengthen your abilities.

4. Show Your Worth. It’s important to put your ambition into action. If you feel as though you need to show your boss how valuable you are before you can have a chance at landing a higher position, consider setting up a meeting and prepare a presentation that highlights your accomplishments and commitments to the company thus far. Provide concrete numbers to describe your accomplishments (“increased client leads by 40 percent,” or “managed accounts of advertisers contributing to a total budget of $200,000”) to make your arguments irrefutable.

5. Ask for Feedback. Ask your higher-ups and coworkers to assess your performance so far. Do you do a good job of responding to conflict? Do you react well to stressful situations? Are you able to lead a group without trying to take too much control–or too little? Glean feedback from your coworkers or managers to determine where your strengths are and where you need to improve. Not only will this show you’re open to feedback and continual improvement, but it will show you value the opinion of individual group members, something that any manager should commit to.

Make the commitment to go to the next level….See you at the top

After some research I’ve found that bullying not only is established in school or homes but also at work- Yes work! So how does this happen? Well according to Times Business and Money magazine authors- to many if not most are allowed to keep abusing colleagues because their bosses aren’t aware of their behavior, either because it goes unreported (many victims are too frightened or embarrassed to draw attention to their plight) or because the bullies are good at masking their behavior and/or fooling their superiors.
Many bullies are very socially skilled, and use their bullying behavior strategically to coerce others into providing them the resources needed to achieve their work-related objectives.”

Facts about Bullying on the job

  • 50% of Americans have not experienced or witnessed bullying, but 35% have been bullied; 15% have witnessed bullying.
  • Bosses comprise 72% of bullies.
  • More men (62%) are bullies and women are the most frequent targets of bullies (58%). Women bullies target other women (80%).
  • Up to 81% of employers are perceived as doing nothing and resisting taking action when targets of bullying fill out a survey. In the general public, only 44.8% perceive the employers as doing nothing.
  • 45% of people targeted by a bully experience stress-related health problems including debilitating anxiety, panic attacks, and clinical depression (39%).

-The workplace bullying Institute survey 2010

Types of bullying behaviors:

  • Verbal
  • Physical threatening others
  • Intimidating others
  • exhibiting condescending behavior that puts people on edge and makes them unable to function professionally

How to stop bullying in the workplace?

  • Describe the behavior you see the bully exhibiting – don’t edit or offer opinions, just describe what you see. ie (You regularly enter my cubicle, lean over my shoulder, and read my personal correspondence on my computer screen.)
  • Tell the bully exactly how his/her behavior is impacting your work. (Because much of my work is confidential, these actions make me feel as if I need to hide what I am working on from you, or change a screen which is a waste of my time.)

Remember you want to be strategic when engaging the bully but you also want them to know that you will stand your ground if they continue to challenge you after you’ve addressed the disruptive behavior.

I remember being young and relating leadership with the military.  I didn’t grow up as an “army kid” I just envisioned leadership as sergeant giving orders and the soldiers completing whatever task he or she shouted and the story ended in success- boy did I have it wrong.  Although the Commanding leadership style was very common and still widespread, it rarely involves praise and frequently uses criticism and though it can be very effective in a crisis, it weakens morale and job satisfaction.  Even the modern military has come to recognize its limited usefulness.

Do what I say- I’m the boss…Think again

According to the Wall Street Journal “Guide to Management”- by Allan Murray

Leadership is less about your needs, and more about the needs of the people and the organization you are leading and should be adapt to the particular demands of the situation, particular requirements of the people and the challenges facing the organization.

Check out these great quotes that can provide personal inspiration and can also be used to educate others.

  • You manage things; you lead people. -Rear Admiral Grace Murray Hopper
  • Before you are a leader, success is all about growing yourself.  When you become a leader, success is all about growing others.-Jack Welch
  • You don’t need a title to be a leader.-Author Unknown
  • Outstanding leaders go out of their way to boost the self-esteem of their personnel.  If people believe in themselves it’s amazing what they can accomplish.- Sam Walton

See you at the Top!

Follow

Get every new post delivered to your Inbox.

Join 93 other followers