Real-life advice from a real-life recruiter

Archive for December, 2012

Pay It Forward Dan!

DanDan was a successful salesman and business owner; however, that type of work made it hard to balance a family and a career. Speaking of his family, he thought ‘you can’t complete the important task of tucking your two girls into bed when you are driving across the country working non stop’. Given that Dan had worked in a restaurant while in college, he wasn’t a stranger to the restaurant business. He looked into Eat’n Park and made a career change.

Dan loves Eat’n Park Hospitality Group’s brand diversity, which gives said company a nice balance. If one division has a challenging year the other division will balance it out by having a great year. He also loves that ENPHG is growing! A new restaurant opened this year and will be followed by another.

Folks always think the grass is always greener on the other side; Dan’s best advice is to find contentment and happiness where you are. People get frustrated and quit without really thinking about the big picture. Folks need to seek leadership and guidance to help them work out their challenges. Dan said, “This, too, shall pass, so just find someone to help you through it.”

Dan’s favorite meal is the Santa Fe Sandwich; he likes a little spice to his food. He also wanted to remind us that holidays are coming up, so pay it forward. Go out and do something nice for someone. Help guide someone through their stressful moment so they can help you have yours!

Awesome Dan!

To Micro-Manage or To Not Micro-Manage

After many conversations with many friends and family about work and home life struggles-whether it be with teenagers not doing what the parents have asked of them the first time or friends speaking on the leadership model of current their employers.  It is applicable to pose the question- What is the most effective leadership/managerial style?   The next series of Blogs will focus on Leadership /Managerial styles. Today we’ll talk about Micromanaging and how effective this style is in the workplace.

So what is Micro-management?

According to the Merriam Webster dictionary Micro-management means to manage especially with excessive control or attention to detail.

The positive points of this stlye of management

Training

Micro-managing is helpful when folks a new in their roles or if they are learning a new skill or have a new job duty.  But as a person learns you want to micromanage less so the person can put their own thoughts, ideas, and processes into what they do. The less accountable an employee is the more their supervisor needs to keep up to date with the person’s deliverables.

Auditing

When a company is audited, for whatever reason, there are usually feelings of unease and tension.  It is times like this a little micro managing helps a situation. A special set of analytical eyes is helpful to meet the scrutiny from outside the company.

Over the Long Run

Overall consistent pattern of micro-management style, suggests to employees that a manager does not trust their work or decisions, it is a key factor in triggering employee disengagement, often to the point of promoting a dysfunctional and unfriendly work environment in which one or more employees, or even management generally, are branded “control freaks”. In our personal lives it creates the exasperating yet natural resistance that occurs between child and parent, when one continually over manages or suggests the trash to be taken out or the dishwasher is to be loaded over and over again.  Also by repeatedly controlling every situation, employees become de-motivated after all, they know their work is going to be scrutinized and reworked by the manager anyway, so why bother trying. More importantly, the employees fail to learn and adapt to new situations, since it is never truly up to them to succeed or fail.-The Horse Whisperer

 

The comical thing about micromanagement is that we diagnose it when we see it, and we are extremely conscious of it when it happens to us, but we hardly, if ever,recognize or admit when we do it ourselves.

Now there will be times when folks are either unable or unwilling to perform the tasks given to them however, micromanaging works best if -you micromanage yourself. By getting into the detail of just what you do, how often and why, you will find out some ineffective and bad practices that need to stop.

Barb, living a brighter day!

BarbIf I had to sum Barb up in one word, that word would be happy. Even when something does go wrong, she just smiles and takes care of the situation. What a great concept! Now I understand why her restaurant does everything so well. Believe it or not, when Barb first moved to the Sumerset area, she thought no one wanted to hire her. No one wanting to have Barb around is a pretty hard concept for me to understand. Because Eat’n Park management recognizes talent when they see it they hired Barb right away. The rest is history!

Barb was hired as a server and was soon promoted to the Service Supervisor position. She attended a Service Supervisor meeting where the CEO of the company was so impressed with her insightful comments; he soon offered her a Dining Room Manager position. She held this position for the next 16 years; it was a great fit. She was able to raise her three children and have a great career. After her daughter’s senior year of school, she decided to take her career to the next level and went into the management training program. She was promoted to manger and shortly after that she was promoted to General Manager.

Barb loves the contact she has with her guests and knows folks from all over the country. She has guests that stop in a few times a day to guests that stop in three or four times a year. She also loves that Eat’n Park supports the local community. When she calls for help someone is always there.

Barb’s best advice is that the day always ends so don’t get frustrated. When someone asks for the manager, don’t assume it’s always going to be bad news. Barb’s guests tell her about their great service all the time! Always look at the good and don’t focus on the bad. Sit down and eat a great chocolate chip cookie with a great cup of coffee and know that tomorrow will be a brighter day.

Thank you Barb!