Real-life advice from a real-life recruiter

Archive for March, 2013

How We Can Change for the Better

Last week we focused on behaviors that inhibit our professional and personal growth this week I’d like for you to review the following tips and implement the most useful.

1.) Feedback -Whenever feedback is given to you in any form, never respond by arguing about it. Instead, write it down and consider it later when your immediate flared passions are calmer. Thank the person for offering their opinion, put the advice aside for a while, and then look at it later with a cool head, and you’ll often find something specific you can improve on. If you want to be proactive about feedback, don’t be afraid to ask for it, but never argue about it.

2.) Apologizing- If you realize that you have done something wrong, either very recently or in the past, apologize. Swallow a bit of pride, go up to the person, and just apologize for whatever it is. Likely, you’ll both feel better for it – you’ll lose at least some of the bad feeling and the other person will feel better too (almost always).

3.) Telling the world– or advertising Now that you’ve apologized, what are you going to do to change? The next step is to define the changes you’re going to make and to let everyone know about them, especially the people you’ve apologized to. Apologies don’t mean anything if they’re not coupled with some effort to change.

4.) Listening- When someone speaks to you, listen to them. Don’t interrupt them, and try to fully understand what they’re saying before formulating a response. This is always a strong tactic to use when someone is trying to talk to you. If you can’t fully describe and articulate the message someone is trying to deliver to you, your response is guaranteed to be less accurate and thorough than it could be if you listened to the message and to the messenger.

5.) Thanking- Whenever someone does something beneficial for you, thank them. Just be sure to take the time to thank everyone who contributes to your success, both directly and in public opportunities when given the chance.

6.) Following up- Once you’ve started to really work on these things and started eliminating the bad habits from your life, follow up on them. Wait a few months, then ask the person you’ve apologized to if things are still okay and if you are doing well on your “advertised” plan of attack. Stay diligent yourself, and try to remind yourself often of your goals. Constant follow-up keeps you on task and on focus with anything in your life.

7.) Practicing “Feedforward”- At this point, you’re making real progress on your negative habits. Now, step back and ask for some future suggestions on where you should go with these changes. Ask someone who you’ve had experience with in the past for two specific things that you can do in the future to help with the behavior(s) you’re working on, listen, thank them, then work on implementing them. Feedback talks about the past while “feedforward” talks about the future.

What Got You Here Won’t Get You There

In the book titled What got you there wont get you there- the author Marshall Goldsmith seeks to identify habits in the workplace that often keep successful people from making the next big leap in their career and in life.

Here are a few of the habits that hold you back from the top

1.)    Winning too much: The need to win at all costs and in all situations.

2.)    Adding too much value: The overwhelming desire to add our 2cents to every conversation.

3.)    Making destructive comments: The needless sarcasm and cutting remarks that we think make us witty.

4.)    Passing judgment: The need to rate others and impose our standards on them.

5.)    Telling the world how smart we are: The need to show people we’re smarter than they think we are.

6.) Speaking when angry: Using emotional volatility as a management tool.

7.) Withholding information: The refusal to share information in order to maintain an advantage     over others.

8.) Failing to give proper recognition: The inability to give praise and reward.

9.) Clinging to the past: The need to deflect blame away from ourselves and onto events and people from our past; a subset of blaming everyone else.

10.) Failing to express regret: The most basic of bad manners.

If you’ve enjoyed the Don’ts…Please stay tuned for next weeks tips on how to change for the better.

The Power of Internships

The recruiting team at Eat’n Park Hospitality Group (ENPHG) is now fully engaged with recruiting restaurant management interns for our summer program. We have a very robust internship program. The interns have 10 weeks to be certified in departments, handle cash, complete product ordering and they get a chance to direct the entire team. They get the opportunity to manage an entire shift, sometimes, by themselves. At the end of the 10 weeks the interns present their projects to senior management in the Leadership Center of our corporate office. After the presentation we all go out to have a great dinner at Six Penn Kitchen. You can’t beat that for an internship.

Well all this planning for our summer internship go me think about the power of internships. If it is possible, do as many internships that you can. But don’t go over board. Make sure the are aligned with your long term career goals and they make sense.

Internships can:

  • Give you a great idea what it is like to work your chosen field’s work environment. Don’t wait until you are done with school, built up a lot of debt in school loans, and then decide you hate your chosen field. Either you will need to go back to school and create even  more debit or you have to just suck it up and be someone where your don’t enjoy.
  • You will build your network. Get to know the folks you work with during your internship(s). You will never know when those folks can support your job hunt. Just don’t forget to support those folks when you can.
  • Build your resume. Internships offer your value resume building experiences. It doesn’t really matter how you get experiences. You can gain experience by working, volunteering or by completing internships.

Here we go, Matt!

Matt SmolenMatt started with Eat’n Park as a dishwasher at one of our Johnstown restaurants. What started out as a summer job ended up being a 14-year relationship. He attended an Eat’n Park open house and even met the upper management of Eat’n Park at a Meet the Staff event. He knew after he attended both of those events that Eat’n Park was the place for him. So, after he graduated from IUP with a degree in Hospitality Management, he entered the management training program.

He trained at our restaurant in Indiana. After his training he worked at our restaurants in Johnstown and Altoona.  It didn’t take him long to be promoted to manager and then to General Manager. He is currently the General Manager at Eat’n Park’s restaurant in Indiana.

Matt loves all of the personal time he has received from the company over the years. The company is all about family; it’s a family restaurant that functions like a family.  Once during a hockey play off game, his boss told him that a player was due for a goal. Well, it just so happens that this particular player scored the wining goal during that very game. When his boss called him to review some business items, at the end of the conversion, he brought up the game. His boss said how he was right about the game and laughed. It was at that moment that Matt realized how good the company was at building personal relationships.

Matt loves all the people that he works with. He loves the guests, his team members, his colleagues and upper management. Matt says that leadership is all about people. Leadership is not all about the tasks. Seek input and advice and you can’t go wrong.

Currently, Matt enjoys the herb crusted chicken; but he switches up what he orders all the time. He’ll see a menu item coming out of the kitchen that looks great and he’ll order that. He’s always forgetting how good some items are and needs to eat them again to be reminded.

Matt you score a wining goal every shift! Thank you!