So, what creates conflict in the workplace? Opposing positions, competitive tensions, power struggles, ego, pride, jealousy, performance discrepancies, compensation issues, or just someone having a bad day.
Affects of unresolved conflict
The reality is that the root of most conflict is either born out of poor communication or the inability to control one’s emotions, and unresolved conflict often results in loss of productivity, the stifling of creativity and the creation of barriers to cooperation and collaboration.
How to effectively deal with conflict when it arises
- Hit Conflict Head-on: While you can’t always prevent conflicts, it has been my experience that the secret to conflict resolution is in fact conflict prevention where possible. By actually seeking out areas of potential conflict and proactively intervening in a just and decisive fashion you will likely prevent certain conflicts from ever arising.
- Understand the motives of others: It is absolutely essential to understand other’s motivations prior to weighing in. The way to avoid conflict is to help those around you achieve their objectives.
- View Conflict as Opportunity: Hidden within virtually every conflict is the potential for a tremendous teaching/learning opportunity. Where there is disagreement there is an inherent potential for growth and development. View it as an opportunity to build rapport and trust.
Remember that leadership and conflict go hand-in- hand
“Don’t fear conflict embrace it…it’s your job”– Author unknown